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1. Introduction

Welcome to Kheyal Ghor. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our platform.

2. Acceptance of Terms

By accessing or using our website, you agree to these Terms and Conditions in full. If you disagree with any part, you are prohibited from accessing or using the website.

3. Use of Website

You agree to use our platform only for lawful purposes and in compliance with these Terms and Conditions. Prohibited actions include:

  • Using the website in ways that harm the website or impair other users’ experiences.
  • Attempting unauthorized access to parts of the website, systems, or networks.
  • Transmitting harmful, offensive, or illegal content through the website.

4. Vendor Terms

If you are a vendor on Kheyal Ghor, you agree to:

  • Comply with all applicable laws and regulations.
  • Provide accurate and complete product details in your listings.
  • Process customer orders promptly and accurately.
  • Resolve customer issues in a timely and professional manner.

5. Customer Terms

If you are a customer on Kheyal Ghor, you agree to:

  • Provide accurate and complete information when making purchases.
  • Pay for products and services within the specified timeframe.
  • Adhere to all applicable laws and regulations.

6. Intellectual Property

All intellectual property rights on this platform, including trademarks, copyrights, and patents, are owned by Kheyal Ghor or its licensors. You may not use any of our intellectual property without prior written consent.

7. Payments and Transactions

  • All payments are securely processed through our payment gateway.
  • Customers are responsible for ensuring sufficient funds for purchases.
  • Vendors are responsible for adhering to the platform’s commission and fee structures.

8. Disclaimer of Warranties

The website is provided “as is” without any warranties, express or implied. We do not guarantee that the website will be error-free, uninterrupted, or free of harmful components.

9. Limitation of Liability

We are not liable for any:

  • Indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, data, goodwill, or other intangible losses resulting from your access or use of the platform.

10. Returns and Refunds

  • Customers must adhere to the refund policies outlined by individual vendors.
  • Vendors are responsible for managing returns and refunds in accordance with applicable laws and their specific policies.
  • Kheyal Ghor may assist in disputes but is not responsible for issuing refunds directly.

11. Shipping and Delivery

  • Vendors are responsible for providing accurate shipping information, timelines, and costs.
  • Customers are advised to verify shipping policies before making a purchase.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect immediately upon posting on the website. Continued use of the website constitutes your acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction].

14. Dispute Resolution

  • Any dispute arising from these Terms and Conditions shall be resolved through [Preferred Dispute Resolution Method, e.g., arbitration or mediation].
  • If necessary, disputes will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

15. Privacy Policy

For details on how we collect, use, and protect user data, please review our Privacy Policy.

16. Additional Policies

  • Refund Policy: Customers and vendors must adhere to the refund policies outlined in individual product listings.
  • Shipping Policy: Vendors must provide clear and accurate information about delivery times, costs, and return procedures.
  • Payment Terms: Payment methods and associated fees are detailed during checkout.

17. Contact Information

If you have questions about these Terms and Conditions, contact us at:

  • Email: shoukhin@kheyalghor.com (User) | bilashi@kheyalghor.com (Vendor)
  • Phone: +880 1726 264 929 (User) | +880 1733 686 680 (Vendor)

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